As a ski instructor, swim coach, and team member at Riverside Canoe Trips, I worked directly with families and kids, creating safe, fun, and memorable outdoor experiences. I was responsible for clear communication with customers, explaining safety procedures, outlining activity expectations, and walking them through contracts and waivers. Whether I was coaching swimmers, guiding young skiers, or preparing guests for a river trip, I prioritized safety, clarity, and trust. These roles deepened my customer service experience and allowed me to make a real impact by helping people feel confident, informed, and excited about their adventures.